OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does it take to get a response?

We usually reply within 24 hours on business days. If it's a weekend or a public holiday, it might stretch a bit longer, but we do read every message that comes in.

Do you ship worldwide?

Yes, we ship internationally. Orders over $150 qualify for free shipping, anything under that has a small shipping fee calculated at checkout based on your location.

Can I track my order?

Once your order ships, you'll get a tracking number by email. If it hasn't arrived within a 24 hours of shipping confirmation, reach out to us directly and we'll look into it.

 

What if my jacket doesn't fit right?

Contact us within a same day of receiving your order and we'll sort out an exchange or return based on our return policy. Include a photo if there's a defect, it speeds things up on our end.

Do you take custom orders?

Sometimes, depends on the piece. If you're looking for a specific size adjustment or a variation on something already in the catalog, email us and we'll let you know if it's doable.

What payment methods do you accept?

Major credit cards and PayPal, both show up as options at checkout.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS