FREQUENTLY ASKED QUESTIONS
We usually reply within 24 hours on business days. If it's a weekend or a public holiday, it might stretch a bit longer, but we do read every message that comes in.
Yes, we ship internationally. Orders over $150 qualify for free shipping, anything under that has a small shipping fee calculated at checkout based on your location.
Once your order ships, you'll get a tracking number by email. If it hasn't arrived within a 24 hours of shipping confirmation, reach out to us directly and we'll look into it.
Contact us within a same day of receiving your order and we'll sort out an exchange or return based on our return policy. Include a photo if there's a defect, it speeds things up on our end.
Sometimes, depends on the piece. If you're looking for a specific size adjustment or a variation on something already in the catalog, email us and we'll let you know if it's doable.
Major credit cards and PayPal, both show up as options at checkout.